If the problem still exists, check if it is caused by broken USB cable or PC port. Whether to allow USB debugging when running the program, click "OK" to always allow USB debugging on Then, if there is a message box popping up on your phone screen to ask Connection Q: Why my Android device can't be detected by the program? A: First of all, please install the right USB driver for your Android on your computer and enable
Q: Can I get my device back to unrooted state after using the program? A: Yes, you can unroot your phone with some unroot apps to remove root. Please note that the suggested rooting methods might not be compatible with your device. If it isn’t rooted successfully, please root your device again. You can check your device with “Root Checker” app to see whether it has been rooted or not: Q: How to root my Android device? A: You can refer to these tutorials:
Therefore, only after you root yourĭevice, Jihosoft WhatsMate will have the permission to scan your phone internal memory. As we know, rooting allows all third-party applications readĭata from the internal memory of Android phones directly. Root Problems Q: Is it necessary to root my Android before backing up WhatsApp/recovering WhatsApp? A: Yes, because WhatsMate is a third party software and all third-party applications can't read dataįrom Android internal memory directly. Download&Install Q: Can I install and launch this program on my Android device directly? A: Sorry, this program is a computer-based program, which means you have to download and run it on Note: If you cannot find a solution from the following answers, please contact our Support Team and send us the screenshots of the errors for evaluation.
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